Express Shipping Policy
Same Day Dispatch
Orders placed on a business day are dispatched the same day. All orders are sent via express shipping within Australia, which typically takes 1–3 business days depending on your location.
Express Shipping Costs
We offer free express shipping on all orders over $200. For orders under $200, a flat-rate express shipping fee of $15 applies. All products are shipped with temperature-controlled packaging to maintain stability.
Packaging
All peptides are carefully packaged in insulated containers to ensure product integrity during transit. Lyophilised products are sealed under argon and shipped with ice packs where required.
Shipping Protection
Shipping protection is an optional $4.99 add-on at checkout, and you can untick it before you pay. If your protected order is lost in transit or arrives damaged, email [email protected] with your order number within 14 days of dispatch and we will reship it at no cost. You don't need to lodge a claim with the carrier.
Your rights under the Australian Consumer Law apply whether or not you add shipping protection. That includes a remedy for an order lost or damaged before it reaches you.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information. If you have any questions about your shipment, please contact our support team.